Ofelias Hotel 4Sup by Bondia Hotel Group

Amazing stay loved every minute

• What did you like most?
  Amazing location, beautiful, clean and comfortable place with caring and very helpful staff . We had one of the best hotel experience in Europe.
• Was there anything you didn't like?
  Loved it. Nothing bad

Does Not Match the Star...

• What did you like most?
  The only positives were the excellent location and the friendly, welcoming staff at reception.
• Was there anything you didn't like?
  I stayed at this hotel for a full week (with the possibility ), and unfortunately, this was one of the worst hotel experiences I have ever had. • The mattress and bed were extremely hard — it felt like sleeping directly on the floor tiles, severely affecting my sleep and comfort. • Cleanliness was very poor: the floor was dirty (my socks turned black after walking barefoot for just a few minutes), the curtains were torn and filthy, the sofa was stained and grubby, and bathrobes/towels were not replaced unless repeatedly requested (I had to throw them on the floor to finally get new ones). • Bathroom cleaning tools (sponge, brush, etc.) were not changed daily, and the replacement water kettle provided was covered in dust. • A persistent unpleasant smell was coming from the bathroom. • The air conditioner only worked in heating mode; when I complained, I was told it “cannot be switched to cooling,” making the room uncomfortable really hot. • The room view was very poor, and the entire room urgently needs maintenance and renovation. However , these do not compensate for serious issues with cleanliness, comfort, and maintenance. The high price — especially in out the season — is completely unjustified given the low quality of services and facilities. I do not recommend this hotel at all and believe it does not deserve its current star rating. I sincerely hope the management takes serious action to improve hygiene, maintenance, and overall standards to prevent other guests from having the same negative experience.